Privacy Policy

Mande Spa USA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase our outdoor sauna products and accessories. This policy complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other states.

1. Information We Collect We collect the following categories of information: • Personal Information: Name, email address, phone number, shipping and billing address, payment details, and any information you provide during inquiries or purchases. • Commercial Information: Purchase history, products viewed or added to your cart, and transaction details. • Internet or Other Electronic Network Activity: Device information, IP address, browser type, browsing activity, cookies, and usage data. • Geolocation Data: General location information based on your IP address. • Inferences: Preferences or interests derived from your interactions with our website. • Other Information: Any information you voluntarily provide (e.g., product reviews, survey responses). We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

2. How We Use Your Information We use your information to: • Process and fulfill your orders • Communicate order confirmations, shipping updates, and customer support responses • Send you special offers, promotions, and product updates (with your consent) • Personalize your shopping experience and recommend products • Improve our website, products, and services • Protect our business, comply with legal obligations, and prevent fraud We will not use your personal information for purposes materially different from those described without your consent.

3. How We Share Your Information We may share your information with: • Service Providers: Payment processors, shipping companies, marketing partners, analytics providers, IT support, and website hosting services, all under contractual obligations to protect your data. • Legal Requirements: When required by law, regulation, subpoena, court order, or to protect our rights, safety, or property. • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner. • Advertising Partners: With your consent, for targeted advertising or remarketing. • With Your Consent: For promotions, surveys, or other purposes you explicitly agree to. We do not sell your personal information for monetary value. However, some states define “sale” or “sharing” more broadly (e.g., sharing with advertising partners), and you have the right to opt out as described below.

4. Your Privacy Rights Depending on your state of residence, you may have the following rights: • Access: Request to know what personal information we have collected about you. • Correction: Request correction of inaccurate personal information. • Deletion: Request deletion of your personal information, subject to certain exceptions. • Opt-Out of Sale/Sharing: Request that we do not sell or share your personal information for targeted advertising. • Data Portability: Request a copy of your personal information in a portable format. • Non-Discrimination: You will not be discriminated against for exercising your privacy rights. • Appeal: If we deny your request, you may appeal our decision by contacting us at info@mandespausa.com. To exercise your rights, please contact us at info@mandespausa.com, or call us at +1 (414) 250-8251. We will verify your identity before processing your request and respond within the timeframe required by law.

5. Cookies and Tracking Technologies We use cookies and similar technologies to: • Enhance your browsing experience • Analyze site usage and performance • Deliver personalized content and targeted advertisements.
You can manage your cookie preferences through your browser settings or by clicking “Cookie Settings” on our website.

6. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to your personal information is limited to authorized personnel and service providers who need it to perform their duties.

7. Children’s Privacy Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@mandespausa.com and we will promptly delete such information.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

9. Contact Us For questions, concerns, or to exercise your privacy rights, please contact: Mande Spa USA info@mandespausa.com +1 (414) 250-8251 This policy is effective as of May 22, 2025.